报到相关问题
1. 问：学校延期开学，我是否能提前购买机票？
答：根据教育部和北京市教委通知要求，我校将推迟2020年春季学期开学，学生务必不要提前返校，具体开学返校时间将另行通知。开学时间一旦确定，学校将第一时间通知到每位同学，以便大家提前做好出行准备。同时，学校将通过远程方式进行教学，同学们可在家远程学习，停课不停学。
2. 问：因航班取消，或买不到合适的航班造成无法按时报到，我该怎么办？
答：新开学日期确定后，如因航空公司停运或其他航空管制而造成无法按时报到，需办理请假手续，请假时长根据学生类别有所不同，请参考各学生类别请假规定。如果您有其他的原因不能按时来校报到，需要提前向您所在的学院和留学生办公室请假。
请假流程：学生自行登录留办网站（学习&生活-资料下载）下载请假表，或在“北师大留办”微信公众号后台留言“请假”获取请假表，填写后发学院班主任及辅导员，再由学院审批后报备留学生办公室。
学籍相关问题
1. 问：如因疫情影响无法到校学习，我可以申请休学吗？
答：学生根据自身情况可申请办理休学手续。根据学校留学生学籍管理规定，若您无法在校学习，可申请休学，休学以学期为单位。
休学流程：请登录留办网站（学习&生活-资料下载）下载学籍变动申请表填写后发给学院班主任及辅导员，再由学院审批后报备教务部、留学生办公室。
留学生进修生（含汉语进修生）学籍管理规定：http://iso.bnu.edu.cn/cn/article/detail?cid=167&detail=83&pid=29
留学生本科生学籍管理规定：http://iso.bnu.edu.cn/cn/article/detail?cid=167&detail=85&pid=29
留学生研究生学籍管理规定：http://iso.bnu.edu.cn/cn/article/detail?cid=167&detail=174&pid=29
2. 问：我是新同学，原来申请的春季入学是否可以改为秋季入学？是否需重新申请？
答：已申请春季入学的新生可以申请改为秋季入学，请于开学前提出申请，重新提交《入学申请表》。如您已经缴纳学费，可顺延至2020年秋季学期。具体程序，后续学校将通过邮件通知。
学习相关问题
1. 问：如因疫情影响，不能按时报到，我错过补考和上课时间怎么办？
答：学校开学后，对于因疫情不能按时返校的学生，其注册、缓补考、选退课、试读等事宜，学校将分类型另作安排或个案处理，尽可能减少学生受到的影响。学校同时将对教育教学安排进行适当调整，也会为因受疫情防控影响，在学业上需要帮助的同学提供必要的辅导和支持。请与学院班主任及辅导员老师、研究生导师保持密切沟通。
2. 问：2020年春季学期什么时候选课？安排有变化吗？
答：
Ø 学历生：
2月13日，教务部已在学校信息门户统一公布各个教学班的初步联系方式，供全校学生查看和使用，建立师生的联系。学生因条件所限不便登录学校信息门户查看的，院系还会通过其他方式转发给各位同学。开课单位标记为“无需提供”的课程，如有同学需要咨询教师的联系方式，请您联系所在院系负责人。
2月18日下班前，各任课教师将通过初步的联系方式，向学生发布本课程的远程教学方案，供学生提前准备，如有明显困难，将及时调整并通过初步联系方式公布。
Ø 非学历生：
2月13日，教务部已在学校信息门户统一公布各个教学班的初步联系方式，供全校学生查看和使用，建立师生的联系。学生因条件所限不便登录学校信息门户查看的，院系还会通过其他方式转发给各位同学。
2月18日下班前，各任课教师通过初步的联系方式，向学生发布本课程的远程教学方案，供学生提前准备，如果有问题请联系学院教务老师帮忙解决。
汉语进修生新生请于2020年2月17日前完成在线分班考试，网址为http://hanyu.ironpy.cn/hy/bnu/。测试结果、教师的公共邮箱等信息将在2月21日前通过电子邮件通知学生。
住宿相关问题
一、关于入住、房间
1. 问：我之前一直在北京的朋友家里借住，现在学校推迟返校了，我是否可以返回宿舍居住？
答：不可以。学校有明文规定，校外居住的同学在学校通知正式返校日期之前，一律不得提前返校。
2. 问：我已经预定了房间，因延迟开学，房间是否可以保留？
答：已经预定并交付订房订金的同学，房间将继续保留。
二、关于宿费
1. 问：我现在想回国或已经回国了，按规定在学校正式通知前不得提前返校。但我已交下学期宿舍费，这个费用可以退给我吗？
答：您可以退房，可以退费；退费时，已缴纳的定金需要保留至下学期抵作房费使用。也可以选择不退费，留待下学期使用。如需退费，请在开学前发邮件wsfwqt@sina.com提出申请并进行沟通。
2. 问：我的房费已缴到下学期期末，现在希望退房回国，已交房费如何处理？
答：根据实际已住天数按长期生价格标准结算，预交的订房押金转入下学期房费，剩余房费予以退还。如下学期不返回校内公寓居住，预交的订房押金不予退还。
3. 问：我是自费住宿舍，可以分期结算房费吗？
答：自费长期生的住宿费是每学期一次性缴纳。
4. 问：我目前在校外居住，因无法返回学校，请问如何办理退房？
答：请联系校内同学代为办理，提前联系前台，提供委托书，并告知前台由谁来代为办理，前台将根据委托人信息办理退房，退房后公寓可免费存放行李。如没有同学代为办理退房，请等待相关政策出台。
三、关于行李
1. 问：我回国前存放在宿舍内的行李该怎么办？如果想把行李继续存放在宿舍，是不是需要一直交费？
答：如果不想交费保留房间的话，可以退房，房间内的行李可请在宿舍的同学帮忙收拾，并寄存在宿舍前台。寄存期间行李费收取标准另行通知。
2. 问：我的同学们和我一样，都回国了，没有人可以帮我收拾行李，我该怎么办？
答：可尝试联系本国留学生学生会，请学生会协助联系仍然在校的同学帮忙。请提前联系前台，告知前台由谁来代为办理，前台将会进行记录。公寓提供存取服务，寄存期间行李费收取标准另行通知。
3. 问：我可以把宿舍内的行李邮寄回国吗？
答：可尝试联系本国学生会，请学生会协助联系仍然在校的同学帮忙。具体操作可与宿舍前台联系，公寓可提供存取服务。
* 有关宿舍房费、行李费的更详细解答，请查看《2020春季学期延期开学留学生公寓房费、行李费收取方案》。
保险相关问题
1. 问：我的保险即将到期，如何续保？
答：如果您的保险即将到期，请一定要在保险到期日之前续保。您可以自行登录平安保险网站www.lxbx.net查询保险有效期并购买保险。保险有效期限可以选择 6个月或 12个月，保险有效期应与申请签证的有效期一致；支付教程请参考http://iso.bnu.edu.cn/en/pages?cid=370&pid=183
此项来华留学生保险的最终解释权归中国平安保险公司所有。
* 请保存“在线支付成功凭证”，并发送附件到isp@bnu.edu.cn
邮件正文请注明姓名、学号、护照号码。
需要延期签证的同学，也需注意自己的保险期限。
签证相关问题
1. 问：我现在国外，签证将于3月20日到期，如果开学时间晚于3月20日，如何处理签证？
答：学校将为因签证过期无法返校的同学办理新的签证申请表，从办理新申请表到寄出大约需要2-3周时间，请合理安排好时间。如果因办理签证或机票预订问题无法按时报到，请一定提前向学校咨询并办理相关请假手续。确有特殊情况者，学校将酌情处理。具体申请流程请关注我们后续通知。
2. 问：我现在北京，签证即将到期，如果开学时间晚于签证到期日，如何处理签证？
答：为做好新型冠状病毒感染的肺炎疫情防控工作，减少人员聚集、流动，建议现阶段选择代办签证。学生向学校在线提交申请签证相关信息，再由签证代办公司通过约定校门口取送件或快递取送件方式来办理。
签证代办流程：
（1）向学校在线提交签证申请信息：通过邮箱向isp@bnu.edu.cn发送您的护照首页、最新签证页、最新的中国海关入境章页、《临时住宿登记表》等信息的照片，您的学号、姓名、联系电话等信息；
（2）与“商联”公司约定在学校门口（或通过指定快递取件）交接申请材料，交纳签证费及代办费（代办费250元人民币；只收取人民币现金），并取得“商联”出具的收据；
（3）根据通知在指定时间前往北京市公安局出入境管理总队（雍和宫附近）接受面签(仅限短期学习签证及部分国家申请者)；
（4）11-18工作日后领取护照（具体领取时间以“商联”的书面通知为准，或通过指定快递送件）；
（5）领取护照后24小时内到公寓前台或辖地派出所更新住宿登记表；
（6）领取护照后72小时内通过邮件向学校留学生办公室isp@bnu.edu.cn登记新的签证信息：发送新签发的签证页、《临时住宿登记表》页照片。
特别说明：代办的签证各项事宜由“商联”负责解释。
奖学金相关问题
1. 问：2月底因疫情影响我无法到校签到，是否会影响下个月的生活费？
答：2月底奖学金生无需到校签到，但需向所在学院每日打卡报告去向，3月份的奖学金生活费会根据学生每日打卡报告的完成情况发放。
2. 问：开学后，我如果请假或申请休学，是否会影响奖学金？
答：学校正式通知新的开学日期后，如您无法按时到校，应提前办理相应请假或休学手续。中国政府奖学金生申请休学，若休学获得批准，休学期间停发奖学金；其他奖学金生根据各类别奖学金规定办理。
各类别奖学金介绍及管理规定：http://iso.bnu.edu.cn/cn/pages?cid=285&pid=103
学费相关问题
1. 问：我休学以后，已经交纳的学费怎么办？
答：申请休学的同学，需先至当地中国大使馆申请注销学习签证，注销后将证明材料发送至isp@bnu.edu.cn。已缴纳的2020年春季学期学费可以顺延至复学后第一个学期使用或申请退费。如您需要申请退还学费，需按照留学生学费管理规定，在2020年春季新开学日前提出休学申请并申请退费，退费具体流程请关注我们后续通知。
留学生学费管理规定：http://iso.bnu.edu.cn/cn/article/detail?cid=167&detail=82&pid=29
2. 问：我想取消春季学期学习，已交的学费怎么办？
答：如果您是已持有春季学期签证的在校生，需先至当地中国大使馆申请注销学习签证，注销后将证明材料发送至isp@bnu.edu.cn。已缴纳的2020年春季学期学费可以顺延至下一个学习使用或申请退费。所有申请顺延或退费的同学，请在2020年春季新开学日前提出申请，退费具体流程请关注后续通知。
留学生学费管理规定：http://iso.bnu.edu.cn/cn/article/detail?cid=167&detail=82&pid=29
Ø 如果您是新生，请发邮件至chinese@bnu.edu.cn告知您的学号和护照姓名以及取消或延长学习的申请内容。
3. 问：如何缴纳2020年春季学期学费？
答：2020年春季学期的学费暂缓延后缴纳，将依据2020年春季新开学日期返校后，进行线下缴费。
4. 问：如果不交学费，能否先进行选课和网上上课？
答：可以。2月24日开始网上上课，同学们可以在上课前通过信息门户查询到相关的课程信息，如有问题，请联系学院班主任、辅导员或教务老师。学费依据2020年春季新开学日期返校后，再进行线下缴费。
Q & A ABOUT THE POSTPONEMENT OF THE START OF THE 2020 SPRING SEMESTER
Questions Related to Registration
1. Q: Since the Spring semester start has been postponed, can I buy air ticket in advance?
A: According to the notification requirements of the Ministry of Education and the Beijing Municipal Education Commission, the university has postponed the start date of the 2020 Spring semester. Students must not return to campus in advance. Once the start time is determined, the university will inform each student as soon as possible, so that you can prepare for the trip in advance. At the same time, classes will be taught through distance teaching. Students will be able to study from home.
2. Q: What should I do if I can't report in school on time because of flight cancellation or because I can't find a suitable flight?
A: After the new start date is determined, if you cannot report on time due to the suspension of airlines or other air traffic control, you need to apply for leave. The leave duration varies according to your student category, please refer to the leave regulations of each student category. If you are unable to report on time due to other reasons, you need to ask for leave from your faculty, school, college or department and the International Students Office in advance.
Application procedure: Please log in the ISO website (Study & Life – Current Students – Download) or type “leave” on the International Students Office WeChat account (BNUISO), to download and fill in the Leave of Absence Form, fill it and send it to your class teacher and supervisor at your faculty, school, college or department, who will then submit it to the International Students Office after the approval of the faculty, school, college or department.
Questions Related to Student Status
1. Q: Can I apply for suspension of studies if I cannot study at the university due to the impact of the epidemic?
A: Students can apply for suspension of studies according to their own circumstances. According to the university's student status management regulations, if you are unable to study at the university, you can apply for a suspension of studies, which is based on semesters.
Application procedure: Please log in the ISO website (Study & Life – Current Students – Download) or type “leave” on the International Students Office WeChat account (BNUISO), to download and fill in the Change of Student Status Form, fill it and send it to your class teacher and supervisor at your faculty, school, college or department, who will then submit it to the Provost’s Office and Academic Affairs, who will then submit it to the International Students Office after approval of the faculty, school, college or department.
Regulations on The Administration of Non-Degree International Student Records:
http://iso.bnu.edu.cn/en/article/detail?cid=375&detail=135&pid=184
Beijing Normal University Graduate Student Management Regulations:
http://iso.bnu.edu.cn/en/article/detail?cid=375&detail=136&pid=184
Regulations on The Administration of Undergraduate International Student Status at Beijing Normal University:
http://iso.bnu.edu.cn/en/article/detail?cid=375&detail=189&pid=184
2. Q: I am a new student. Can the original application for Spring semester be changed to fall semester? Do I need to reapply?
A: New students who have applied for the spring semester can change their application to the fall semester. Please submit your application before the start of the semester and resubmit the Application Form. If you have already paid your tuition, the period of validity of your payment can be deferred to the 2020 fall semester. The university will notify you of specific procedures by email.
Questions Related to Learning
1. Q: What should I do if I cannot report on time due to the epidemic, and I miss the supplementary examination and class?
A: After the semester starts, the university will make arrangements or individual treatments for the registration, supplementary examination, withdrawal and selection of courses, trying out of classes etc., of students who cannot return to campus due to the epidemic, so as to minimize the impact of the epidemic on students. At the same time, the university will make appropriate adjustments to the educational arrangement and provide necessary tutoring and support to students who need help in their studies due to the impact of the epidemic prevention and control. Please keep close communication with your class teacher, instructor and supervisor.
2. Q: When is withdrawal and selection of courses for 2020 spring semester? Has the schedule changed?
A: Degree students:
On February 13, the Provost’s Office and Academic Affairs has published the preliminary contact information of each class in the BNU online system account (also called the BNU Information Portal) for students to view and establish the contact with their teachers. If students are unable to log on the online system account due to some limitations, the department will forward the preliminary contact information to the students through other means. If you need the contact information of the teachers of courses marked "not required" by the training unit, please contact the teacher in charge at your faculty, school, college or department.
On February 18, all teachers will release the distance teaching plan of the course to students through the preliminary contact information, for students to prepare in advance. If there are obvious difficulties, they will timely adjust and announce new developments through the preliminary contact information.
B: Non-Degree students:
On February 13, the Provost’s Office and Academic Affairs has published the preliminary contact information of each class in the BNU online system account (also called the BNU Information Portal) for students to view and establish the contact with their teachers. If students are unable to log on the online system account due to some limitations, the department will forward the preliminary contact information to the students through other means.
On February 18, all teachers will release the distance teaching plan of the course to students through the preliminary contact information, for students to prepare in advance. If you have any questions, please contact the teacher in charge at your faculty, school, college or department to help solve it. Chinese language students should please complete the placement test online before February 17, Website: http://hanyu.ironpy.cn/hy/bnu/. Test results, teachers’ public mailboxes and other information will be sent to students via email before February 21.
Questions Related to Accommodation
A. About check-in and room
1. Q: I have been staying at a friend's house in Beijing. Now that the university has delayed returning to campus. Can I return to the dormitory?
A: No. The university has expressly stipulated that students living outside the university shall not return to the campus in advance before the official return date is announced.
2. Q: I have already booked a room. Can the room be reserved till resumption?
A: The room will of students who have booked and paid the reservation deposit will be reserved.
B. About accommodation fee
1. Q: I want to return to my country or I have already returned to my country. I am not allowed to return to campus in advance before the official notice from the university. But I have already paid the accommodation fee for next semester. Can this fee be refunded to me?
A: You can check out of your room and get a refund. When the accommodation fee is refunded, the deposit you have paid will be retained until the Spring semester to be used as the accommodation fee. You can also choose not to apply for refund and use it for the Spring semester. If you need a refund, please submit an application to wsfwqt@sina.com before the Spring semester begins.
2. Q: My accommodation fee has been paid to the end of the Spring semester. I now want to check out and return to my country, what will happen to the accommodation fee I paid?
A: The accommodation fee will be charged according to the long-term student standard and the actual number of days they live in the apartment. The apartment management will transfer the accommodation deposit paid for Spring semester to the accommodation fee of Spring semester. If you do not return to the apartment in Spring semester, the deposit will not be refunded.
3. Q: My accommodation is self-sponsored. Can I pay for the room by instalment?
A: The accommodation fee of self-sponsored long-term students can only be paid once every semester.
4. Q: I am currently living off campus. Since I cannot return to campus, how can I check out?
A: Please contact a student on campus, contact the front desk in advance, provide a letter of attorney, and tell the front desk the person will complete the check-out formalities for you. The front desk will handle the check-out according to your information. After check-out, you can store your luggage in the apartment for free. If you do not have a student on campus to complete the check-out formalities for you, please wait for the relevant policies to be announced.
C. About luggage
1. Q: What should I do with the luggage stored in the dormitory before I returned to my country? If I want to keep my luggage in the dormitory, do I have to pay throughout this period?
A: If you don't want to pay to reserve the room, you can check out. You can ask contact a student in the dormitory to help you pack your luggage and store it at the front desk of the dormitory. The standard of luggage storage fee charging scheme during storage will be notified separately.
2. Q: My classmates have returned to their countries just like me. No one can help me with my luggage. What should I do?
A: You can try to contact the Student Union of your country, and ask the Student Union to help you contact the students who are still on campus. Please contact the front desk in advance and tell them the person who will complete the check-out formalities for you, for the front desk to make proper record. The apartment provides luggage storage and retrieval service. The standard of luggage
3. Q: Can I mail my luggage in the dormitory back to my country?
A: You can try to contact the Student Union of your country, and ask the Student Union to help you contact the students who are still on campus. For specific operations, please contact the front desk of the dormitory. The apartment provides luggage storage and retrieval service.
For more detailed answers about dormitory room fees and luggage fees, please refer to the “Accommodation Fee and Luggage Storage Fee Charging Scheme for International Students During the Delayed 2020 Spring Semester Start”.
Questions Related to Insurance
Q: My insurance is about to expire. How do I renew it?
A: If your insurance is about to expire, be sure to renew it before the expiration date. You can log on the Ping An Insurance website www.lxbx.net to check the validity of your insurance and buy insurance. The validity period of the insurance can be 6 months or 12 months. The validity period of the insurance should be the same as that of the visa application. For payment manual, please refer to http://iso.bnu.edu.cn/en/pages?cid=370&pid=183.
China Ping An Insurance Co. Ltd., reserves the right of final interpretation of the Insurance for International Students in China.
· Please save the “Online Payment Voucher” and send it as attachment via email to isp@bnu.edu.cn.
· Please indicate your name, student number and passport number in the email.
· Students who need to extend their visa should also pay attention to their insurance validity period.
Questions Related to Visa
1. Q: I am now abroad, and my visa will expire on March 20. If the university resumes later than March 20, how do I apply for visa?
A: The university will process the new visa application form for the students who cannot return to campus due to expired visa. It will take about 2-3 weeks to process the new application form and mail it, so, please schedule your time reasonably. If you cannot register on time due to visa or air ticket booking issues, please consult the university in advance and go through relevant leave procedures. The university will handle special circumstances appropriately, if there are any. Please pay attention to our subsequent notice for the specific application process.
2. Q: I am now in Beijing and my visa is about to expire. How do I apply for visa if school starts later than the expiry date?
A: In order to enhance the prevention and control of the Novel Coronavirus Pneumonia, and reduce the gathering and mobility of people, it is suggested to choose the visa agent at this stage. Students will submit visa application information to the university online, and then the visa agency company will process it, pick up and deliver the documents at the agreed university gate or through express delivery.
Visa process through agent：
1. Submit the visa application information to the university online: Send us the photo of the first page of your passport, the latest visa page, the latest China customs entry seal page, the “Registration Form of Temporary Residence”, your student number, name, telephone number and other information, by email to isp@bnu.edu.cn;
2. Hand over the application materials to “Shanglian Introduction” company at the agreed university gate (or through designated express delivery), and pay the visa fee and agency fee (the agency fee is RMB 250; accepts cash RMB only) and obtain the receipt issued by the “Shanglian Introduction” company;
3. According to the notice, go to the Exit and Entry Administration of the Beijing Municipal Public Security Bureau (near the Yonghegong Lama temple) at the designated time for visa interview (only for short-term study visa and applicants of some nationalities);
4. Pick up your passport after 11 to 18 working days (the specific time of collection would be subject to the written notice of Shanglian Introduction company, or through designated express delivery);
5. Update your residence permit form at the front desk of your apartment or the local police station within 24 hours after receiving the passport;
6. Within 72 hours after receiving the passport, register your new visa information with the Beijing Normal University International Students Office through email isp@bnu.edu.cn: Send the photos of the newly issued visa page and the “Registration Form of Temporary Residence”.
Special note: Matters related to visas handling by the agent will be explained by the “Shanglian Introduction” company.
Questions Related to Scholarship
1. Q: I cannot sign in on campus at the end of February due to the epidemic situation. Will it affect my living expenses for next month?
A: Scholarship students do not need to sign in at the university at the end of February, however, they need to report their daily health information and their whereabouts to the university. The scholarship living expenses for March will be paid according to the students’ completion of the daily health information report.
Questions Related to Tuition Fees
1. Q: What happens to the tuition fees that I have paid after I apply for suspension of studies?
A: Students who apply for suspension of studies should first apply for cancellation of their study visa at the Chinese embassy in their country, and then send the proof of visa cancellation to isp@bnu.edu.cn. The tuition fees already paid for the 2020 Spring semester can be transferred to the first semester after the resumption of study or students can apply for tuition fees refund. If you need to apply for tuition fees refund, in accordance with the regulations on tuition of international students, you should apply for suspension of studies and tuition fees refund before the 2020 Spring semester starts. Please pay attention to our subsequent notice for details of refund process.
Regulations on tuition of international students:
http://iso.bnu.edu.cn/en/article/detail?cid=375&detail=190&pid=184
3. Q: How do I pay the 2020 Spring semester tuition fees?
A: The 2020 Spring semester tuition fees payment will be delayed. Payment will be made offline after you return to campus according to the new start date of the 2020 Spring semester.
4. Q: If I do not pay the tuition fees, can I choose courses and take online courses first?
A: Yes. The online class will begin on February 24. Students can check the relevant course information through the BNU online system account (also called the BNU Information Portal) before class. If you have any questions, please contact your class teacher, instructor or academic affairs teacher in your faculty, school, college or department. Tuition fees will be paid offline after you return to campus according to the new start date of the 2020 Spring semester.
